Refund and Returns Policy

At Next Gen Vapes, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and returns process. Please review the following policy to understand your options and how to proceed.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must initiate the return process within 14 days of receiving your order.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Opened or used vaping products.
• E-liquids or disposable vapes.
• Items that are damaged due to misuse or improper handling.

How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our support team via email or live chat to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Ship the item to the address provided by our support team. Return shipping costs are the responsibility of the customer.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• For cryptocurrency payments, refunds will be issued in the same cryptocurrency at the current exchange rate.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will:

• Provide a prepaid return label for the damaged item.
• Send a replacement or issue a full refund, including shipping costs.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not been shipped. Once shipped, the return policy applies.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items. Original shipping costs are non-refundable.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: support@nextgenvapes.com
• Live Chat: Available on our website.