Frequently Asked Questions
Welcome to the Next Gen Vapes FAQ page. Here, we answer your most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, feel free to reach out to our support team via live chat or email.
General Questions
What makes Next Gen Vapes different?
We specialize in luxury vaping products from award-winning, innovative brands. Every product is lab-tested for quality and authenticity, and we offer discreet global shipping with a 99% success rate.
Do you ship worldwide?
Yes, we ship to all 50 U.S. states, Europe, the Americas, and worldwide. All packages are vacuum-sealed and unbranded for discreet delivery.
What is your minimum order amount?
We have a minimum order amount of $150. Orders above $250 qualify for free shipping.
Is there an age restriction?
Yes, you must be at least 21 years old to purchase from Next Gen Vapes. We verify age during the checkout process.
Shipping & Delivery
How long does shipping take?
Shipping times depend on your location and the option you choose:
- Standard Shipping: 3-5 business days (tracked).
- Express Shipping: 1-2 business days (tracked).
Orders placed before 12 PM PST are shipped the same day.
Do you provide tracking information?
Yes, all orders come with a tracking number. You’ll receive it via email once your order is shipped.
What is your packaging like?
We use discreet, vacuum-sealed packaging with no branding to ensure your privacy.
What is your delivery success rate?
We boast a 99% success delivery rate with no extra fees or hidden charges.
Payments & Discounts
What payment methods do you accept?
We accept the following payment methods:
- Cryptocurrency: All major cryptos (10% discount).
- Bank Transfers: Revolut and wire transfers.
- PayPal: Family and Friends option for instant payments.
- Other Methods: Chime, Zelle, Cashapp, Venmo, Apple Cash (USA), and Interac E-Transfer (Canada).
Why do you encourage cryptocurrency payments?
Cryptocurrency payments are fast, secure, and private. Plus, they come with a 10% discount on your order.
How do I pay with cryptocurrency?
After placing your order, contact us via live chat or email for wallet details. Once payment is confirmed, we’ll process your order.
Do you offer discounts for bulk purchases?
Yes, we offer customized payment methods and discounts for bulk purchases. Contact us for details.
Product & Quality
Are your products authentic?
Yes, all our products are 100% authentic and lab-tested. You can verify authenticity by scanning the barcode on the manufacturer’s website.
What brands do you carry?
We focus on top-tier, award-winning brands known for their innovation and quality. Browse our shop page to see our full selection.
Do you offer warranties on products?
Warranties depend on the manufacturer. Check the product description or contact us for details.
Support & Contact
How do I contact support?
You can reach us via live chat or email. Check the Contact Us page or footer for our email address.
What is your response time?
We aim to respond to all inquiries within 24 hours.
Can I cancel or modify my order?
Orders can only be canceled or modified if they haven’t been shipped. Contact us immediately if you need to make changes.